Human Capital Generalist

Bringing smiles is what we do at TTEC… for you and the customer. As a Human Capital Generalist working hybrid in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll Do

You will be a member of HC Team Poland. You will be competent in HC related matters and be a trustful partner for employees and managers. Delivering of HC processes to managers and employees across country, you will also identify improvement needs and propose solutions. You will keep on track of local labor law changes. You will cooperate with other HC teams (Payroll, Timekeeping, Shared Service) as well as external vendors and authorities to deliver a great employee experience. You will make sure the high standard of excellence is met.


You’ll report to the HR Manager. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

Human Capital Generalist
During a Typical Day, You’ll
  • Use the Human Capital database including collecting data from employees and record management
  • Support benefit enrollment and assist with employment-related documents
  • Maintain and archive personnel files
  • Prepare reports for payroll and support payroll preparation
  • Support the onboarding process
  • Arrange health and safety training, medical checks and ensure all required documents are in place
  • Support the recruiting team
What You Bring to the Role
  • Minimum 2 years HR/HC experience of providing operations support
  • Very good knowledge of local labor law and HR regulations
  • Excellent knowledge of the English and Polish languages
  • Good knowledge of Microsoft Office tools (Outlook, Excel, Word, Power Point)
  • Excellent interpersonal skills
  • Detail-oriented, well organized and responsible
What You Can Expect
  • Supportive of your career and professional development
  • Flexible working- hours
  • Professional development opportunities
  • Awesome multicultural environment
  • Additional days off
  • Anniversary bonus
  • Private medical care
  • Multisport Card

Visit for more information.

About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.


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