Payroll Senior Specialist - customer care SME

Payroll Senior Specialist - customer care SME

Recruitment process for this position and onboarding trainings are conducted online.

 

Remote work from Poland only

 

What do you need to start?

  • Fluent English and very good communication skills
  • 2-3 years’ experience on individual position within end2end Payroll area - preferably with responsibility of query handling and queue management
  • Knowledge of process specific systems/tools (Case management system - preferably Zendesk, but not exclusively), SAP, SuccessFactors, Time and attendance systems, Document management systems)
  • Process mind-set with proven understanding of core payroll and operational processes
  • Good knowledge of MS Office – especially MS Excel
  • Work organization, independence and accuracy
  • Attention to details and very good analytical skills
  • Readiness to work in shifts (Monday-Friday, between 8 a.m. and 7/8 p.m.)

 

What duties will help you grow?

  • Demonstrate expert knowledge of processes and procedures relevant to payroll area
  • Understanding the customer service side of payroll activities and managing payroll requests from employees and team workload monitoring and prioritizing
  • Setting up standards in customer care & validating the deliverables based on KPI/SLAs and quality measures
  • Process payroll requests client’s queries and escalations and provide clarification of payroll policies and procedures
  • Organize knowledge sharing sessions internal and cross teams, update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

 

What have we prepared for you?


Personal and professional development:
  • Development programs, external courses, education & certificates co-funding
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more. 

Our famous atmosphere:
  • We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

A lot of benefits:
  • Private medical care, which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

 

Who are we?


Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c
 Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

.

HONESTY BOLDNESS TRUST FREEDOM TEAM SPIRIT MODESTY FUN

Podobne ogłoszenia:

Dodano: 21 Kwietnia 2021

Specjalista ds. Kadr i Płac

Zakres obowiązków: prowadzenie dokumentacji kadrowo-płacowej wprowadzanie i aktualizacja danych pracowniczych do systemu kadrowo-płacowego sporządzanie umów cywilnoprawnych rozliczanie czasu pracy pracowników tworzenie raportów i zestawień na...

Sunreef Venture S. A.

pomorskie / Gdańsk

Więcej

Dodano: 21 Kwietnia 2021

Specjalista ds. Kadr i Płac

Zakres obowiązków: sporządzanie list płac i deklaracji ZUS, deklaracji PFRON, sprawozdania dla GUS, rozliczanie i naliczanie wynagrodzeń, ewidencja czasu pracy, urlopów, zwolnień i innych absencji, naliczanie zasiłków, przygotowywanie umów o...

CEDEPE Sp. z o.o. Spółka Komandytowa-Akcyjna

łódzkie / Łódź

Więcej

Dodano: 21 Kwietnia 2021

Specjalista ds. kadr i płac

ZUE S.A. jest liderem w świadczeniu usług w zakresie budowy i modernizacji systemów zasilania infrastruktury tramwajowej oraz budowy i modernizacji tramwajowej i kolejowej sieci trakcyjnej. Przedmiot działalności spółki obejmuje także...

ZUE S.A.

małopolskie / Kraków

Więcej