Senior Payroll Specialist

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Senior Payroll Specialist

I. Scope of responsibilities


Payroll Operations:

  • Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
  • Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
  • Ensure the timeliness and accuracy of end to end payroll processing
  • Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
  • Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
  • Process payroll payments in the bank system including any controls and initiate the treasury release
  • Monitor the status of payroll payments and handle the rejections
  • Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third part provider
  • Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
  • Perform the tasks supporting the accounting function: generate the journals, reply to queries, provide copies of documents
  • Execute the process of electronic gPayslips handling
  • Communicate any risks to payroll processing or deadlines in accordance with escalation paths
  • Report the status of payroll activities in a timely and accurate manner
  • Support year end processes or any other country specific processes not related to monthly payroll runs
  • Collaborate with the customer to provide information and documents needed for the internal and external audits
  • Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
  • Request DTP updates if required

Payroll Customer Service:

  • Respond to 2nd level e-mail queries from employee, regarding salaries / taxes / social security
  • Actively take part in any activities focused on continuous improvement of customer service
  • Execute all activities in compliance with existing procedures


  • Monitor the changes in local legal requirements and collaborate with BPO Country Lead and the customer to ensure they are reflected in payroll systems and documentation
  • Act as Ops Lead for the assigned projects
  • Act as a backup for BPO Country Lead
  • Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
  • Act as back-up for team members and/or additional functions as assigned by supervisor
  • Act as a trainer for assigned trainer-delivered, workshadow or recurring courses

II. Skills and abilities

  • previous experience in payroll or compensation & benefits operations (2-3 years on independent position)
  • curiosity and need to understand both the details and the context
  • quick learner with a desire for continuous improvement
  • sense of ownership of assigned tasks
  • fluent command of English that enables clear and concise communication
  • excellent organization and management of own work
  • ability to coordinate the execution of payroll cycle
  • accuracy and attention to details
  • ability to cope with different situations, different requirements, uncertainty and pressure of time
  • attitude to view problems as issues to be solved rather than obstacles
  • good knowledge and practice in using MS Office

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